Privacy Policy

Dear visitors of the official website of, all the data included in the official website as well as the data that can be obtained through it, are subject to law no. 9887, dated 10.03.2008 “On the protection of personal data” as amended.

This document is intended to indicate the manner of collection, processing, dissemination, storage and security measures taken for the data processed by our site.

Based on:

The Constitution of the Republic of Albania, Law No. 9887 dated 10.03.2008 ‘On Personal Data Protection’, Law No. 9918 dated 19.05.2008 ‘On Electronic and Postal Communications’ and other bylaws in addition, Regulation on ” PROTECTION, PROCESSING, STORAGE AND SECURITY OF PERSONAL DATA ”legal processing of personal data is performed respecting and guaranteeing the fundamental human rights and freedoms and, in particular, the right to privacy.

We may collect and use aggregate information from many people without identifying any individuals to better understand how our websites are being used so that we can offer services that meet the needs of all consumers sharing some of the same things in common. Use of such non-personal information in this way helps to safeguard your privacy. We will always try to use non-personal information whenever possible for this reason. In any case, we shall use the least amount of information we can to accomplish the task at hand, put measures in place to safeguard the collected information and delete the information when we no longer need it for our business purposes.

We respect your personal information and take steps to protect it from loss, misuse, or alteration. Where appropriate, these steps can include technical measures like firewalls, intrusion detection and prevention systems, unique and complex passwords, and encryption. We also use organizational and physical measures such as training staff on data processing obligations, identification of data incidents and risks, restricting staff access to your personal information, and ensuring physical security including appropriately securing documents when not being used


Direct Dials shpk collects Personal Data from visitors who browse or use our website (“Users”), e.g. by filling out a form, uploading information, scheduling a meeting with us, applying for a specific job position, or otherwise supply information to us. When you send email or other communications to us, we may use those communications in order to process your inquiries, respond to your requests, and improve our services.

The categories of personal data processed by Direct Dials shpk as controller are the following:

email address;
phone number;
business address;
operating system;
browser type;
( hereinafter referred to as Personal Data)


Data protection is based on:

Proper and legal processing;
Collection for specific, clearly defined, legitimate purposes and in processing in accordance with these purposes;
Adequacy of data, which should be related to the purpose of processing and not exceed this purpose;
The accuracy that the data should have and, when necessary, should be updated by taking any reasonable steps to delete or correct inaccurate or incomplete data, in relation to the purpose for which they were collected or for which further processed;

Keeping in that form, to allow the identification of data subjects for a time, but not more than is necessary for the purpose for which they were further collected or processed.


We may retain and process your Personal Data for as long as you continue to access or use any Site and, in general, for the period necessary to achieve the purposes set out above. Where permitted or required by applicable laws, we will retain your Personal Data to comply with our legal obligations, resolve legal disputes and enforce our agreements.


The right of access

1. Every person has the right to receive free of charge a written request from the controller:

– confirmation whether or not personal data is being processed, information on the purpose of the processing, on the categories of processed data and on the recipients and the categories of recipients to whom the personal data are disseminated;

2. The controller, within 30 days from the date of receipt of the request, informs the data subject or explains to him the reasons for not providing information.

With regard to the protection of personal data, defined by the Constitution of the Republic of Albania, as well as in accordance with Law No. 9887 dated 10.03.2008 on “Protection of Personal Data”, as amended, Direct Dials guarantees the protection of confidentiality and information to individuals as follows:

1. Direct Dials provides confidentiality regarding personal data and customer information. Certain security measures are implemented to prevent data loss, illegal and unfair use, as well as unauthorized interference. Direct Dials is responsible for implementing these measures in all automatic processing or other data tools.

2. Direct Dials does not transmit personal data to third parties except when the client has expressly given consent for such a thing, or in cases where such a thing is necessary to provide the service. Direct Dials is obliged to provide personal data to the competent authorities in accordance with their request in compliance with the legal requirements.

3. In cases where it is necessary for Direct Dials to make this data available to the customer according to point 2, the latter ensures that everything is in accordance with the law.

4. The obligation of Direct Dials to maintain the confidentiality of the client’s personal data remains in force even after the termination of the relationship between the Company and the client.

5. Direct Dials gets the consent and approval of the data subject in any case where it processes its personal data. Personal data sent via email sent voluntarily to the addresses specified on this website will only be processed by Direct Dials and in accordance with the purpose for which they were sent.

6. It is the right of the data individual to refuse the use of personal data at any time. Individuals enjoy the right to receive at any time information on the processing or not of their personal data, to know their content and origin + as well as to refuse consent given at any time. Individuals have the right to request the annulment, blocking, correction or deletion of information and data, as well as in any case to oppose, for legitimate reasons, their processing.

7. These privacy policies do not include links between this site and other sites. We advise you to read the privacy policies on the other websites you visit as Direct Dials is not responsible for the terms and conditions applied on these sites.

8. If you feel that your privacy has been compromised, you may contact us at any time at the addresses provided on the Website or by telephone number 0696896369. Responsible persons will be willing to provide you with the required assistance.

9. We guarantee your right to lodge a complaint relating to the processing of your Personal Data with the Albanian Commissioner on Protection of Personal Data and the Right of Information.

Cookies are not used to transmit personal data and no cookies of any kind and any other system are used to track users.


Once you leave our Site, whether independently or via links, the privacy policies of the Sites to which you migrate will apply. This Privacy Policy applies solely to your interactions with, and information collected through the Sites.


Information security is important to us. We follow generally accepted industry security standards, that are appropriate to the risk related to the Personal Data, to safeguard and help prevent unauthorized access, maintain data security and correctly use your Personal Data and in accordance with applicable Privacy Laws.


The privacy of children is important to us. Our Site is not directed at children, and we do not knowingly collect Personal Data from children who have not reached the age of majority in accordance with the applicable laws.


We may update this Privacy Policy from time to time without prior notice. Any changes to our Privacy Policy will become effective upon posting of the updated Privacy Policy on our Site. If we change this Privacy Policy, we will revise the “last modified” date at the bottom thereof. For material changes to this Privacy Policy, we will notify you by placing a notice on our Sites’ log-in page(s) or in the relevant home pages, or by sending you a notification directly. We encourage you to bookmark our Internet sites and to periodically review them to ensure familiarity with the most current version of our Privacy Policy.